Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Learn how 5hot collects, uses, and protects your personal information at all times.
Six core personal data protection principles that form the foundation of trust between 5hot and every user.
All data transmitted between your device and 5hot servers is protected with industry-standard 256-bit SSL encryption. Your personal information and financial transactions remain secure in transit at all times.
5hot has never and will never sell, rent, or trade users' personal information to any third party for commercial purposes. Your data is used solely for the purposes for which you have given consent.
You have the full right to access, correct, or request the deletion of your personal data at any time. Contact our team and your request will be processed within the timeframe stipulated by law.
User data is stored in data centres protected by strict physical and digital access controls. 5hot's servers undergo regular security audits to ensure data protection is always maintained at the highest level.
5hot operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities adhere to the principles set out in the Act without exception.
You are free to choose the type of marketing communications you wish to receive from 5hot. An unsubscribe option is available in every email we send, and notification settings can be managed directly through your account.
To deliver safe, seamless, and high-quality services to all users, 5hot collects several categories of personal information. A clear understanding of the types of data collected enables you to make informed decisions about your use of our platform.
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, gender | Required (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Bank account number, bank name, deposit and withdrawal transaction records | Required |
| Technical Data | IP address, device type, web browser, operating system, approximate location data | Automatic |
| Gaming Data | Betting history, games played, account balance, bonus activity | Automatic |
| Support Information | Correspondence with the customer support team, complaints, feedback | Situation |
We only collect information that is genuinely necessary to operate the platform safely and responsibly. Information irrelevant to the purpose of our services will not be requested.
5hot collects personal information through three primary channels:
The personal information we collect is used exclusively for the following purposes. We will not use your data for any other purpose without obtaining fresh consent from you:
5hot understands how sensitive your personal information is. We therefore maintain a strictly limited sharing policy and only share data when genuinely necessary. Third parties that may receive your information include:
The 5hot platform uses cookies and similar tracking technologies to enhance the user experience, analyse traffic, and ensure platform security. The following are the types of cookies we use:
You can manage cookie settings through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality or your experience on the 5hot platform.
The security of your personal data is 5hot's absolute priority. We implement comprehensive technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction:
Data retention period: Your personal information is retained for as long as your account remains active and for any additional period required by law following account closure, typically between 5 to 7 years in accordance with AML compliance requirements.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold. To exercise any of these rights, please contact our privacy team.
Request a copy of all personal data we hold about you in a readily understandable format.
Request the correction of inaccurate, incomplete, or outdated personal data without undue delay.
Request the deletion of your personal data in certain circumstances, subject to statutory retention obligations.
Object to the processing of your data for direct marketing purposes at any time without needing to provide a reason.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Request a temporary restriction on the processing of your data while any dispute or review is in progress.
The 5hot platform is an adult service designed exclusively for users aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
If we determine that we have inadvertently collected personal information from a minor, such data will be deleted immediately and the account in question will be closed without delay. Parents or guardians with concerns about the use of the platform by children in their care are encouraged to contact us promptly.
The 5hot platform may contain integrations with third-party services such as game providers and payment gateways. Please note that this Privacy Policy applies solely to the 5hot platform.
When you interact with services provided by third-party providers through our platform, the privacy policy of that provider will also apply. We encourage you to read and understand the privacy policy of each third party with whom information may be shared in the context of using the 5hot platform.
5hot is not responsible for the privacy practices or content of any third party, even if they are legitimate and trusted partners in the operation of our platform.
5hot reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform improvements. When we make changes:
We encourage you to review this page periodically to ensure you are always aware of how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 5hot privacy team is here to help.
You can reach us via:
You now understand 5hot's commitment to protecting your privacy. With world-class security systems and a transparent privacy policy, you can play with complete peace of mind alongside more than 500,000 active 5hot members.